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Making a complaint is a constructive way to exercise your rights and improve the quality of care and services in the healthcare and social services network.<\/p>\n
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We assist and support anyone who wishes to file a complaint about any institution or organization in the health care and social services public\u00a0network. Our aim\u00a0is to ensure\u00a0that\u00a0users\u2019 rights are respected. To do so, the CAAP informs, advises, and offers direct assistance to individuals throughout the complaint process.<\/p>\n
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CAAP Gasp\u00e9sie-\u00celes-de-la-Madeleine is a regional community organization mandated by the Minister of Health and Social Services to assist and support, upon request, people who wish to file a complaint. CAAP is also mandated by the Ministry of Municipal Affairs and Housing to assist and support tenants of private seniors\u2019 residences in their disputes with the landlord. <\/p>\n
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[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI0NjUifX0=@” button_text=”Our services” _builder_version=”4.25.1″ _dynamic_attributes=”button_url” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.0″ background_color=”#F1F5F7″ custom_padding=”|||0px||” border_radii=”off||21vw||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.25.1″ global_colors_info=”{}”]<\/p>\n
Complaints assistance and support services (CASS) were created in 1993 to establish a more transparent and efficient complaints mechanism.
\nIn 1996, the CASS adopted the name Centre d\u2019assistance et d\u2019accompagnement aux plaintes (CAAP). For 25 years, the CAAP has worked with community organizations in the region to encourage all stakeholders to improve the quality of health care and social services.\n<\/p>\n
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The CAAP is a nonprofit organization that relies on voluntary support from members of organizations and individuals. By supporting its mission, members help to create an influential network with a common vision where people can exchange ideas and collaborate. You could be a CAAP member too! It\u2019s free.<\/p>\n
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G\u00e9rald O\u2019Connor<\/strong> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" The CAAP \u2013 Gasp\u00e9sie-\u00celes-de-la-Madeleine is here to help you if you are dissatisfied with the health and social services network.We believe that unsatisfactory experiences should be identified.\u00a0Making a complaint is a constructive way to exercise your rights and improve the quality of care and services in the healthcare and social services network.Mission We assist and […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2824","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.caapgim.com\/en\/wp-json\/wp\/v2\/pages\/2824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.caapgim.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.caapgim.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.caapgim.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.caapgim.com\/en\/wp-json\/wp\/v2\/comments?post=2824"}],"version-history":[{"count":27,"href":"https:\/\/www.caapgim.com\/en\/wp-json\/wp\/v2\/pages\/2824\/revisions"}],"predecessor-version":[{"id":3289,"href":"https:\/\/www.caapgim.com\/en\/wp-json\/wp\/v2\/pages\/2824\/revisions\/3289"}],"wp:attachment":[{"href":"https:\/\/www.caapgim.com\/en\/wp-json\/wp\/v2\/media?parent=2824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Interim director CAAP-G\u00ceM
11, rue de la Cath\u00e9drale, bureau 201,\u00a0Gasp\u00e9, (Qu\u00e9bec), G4X 2V9
Phone<\/b>:\u00a0 418 368-7433 ; toll free :\u00a0 1 877 767-2227
email<\/strong>:\u00a0\u00a0gerald.oconnor@caap.gim.com<\/p>\n