{"id":2831,"date":"2024-05-01T11:04:38","date_gmt":"2024-05-01T15:04:38","guid":{"rendered":"https:\/\/www.caapgim.com\/help-with-filing-a-complaint-2024\/"},"modified":"2024-06-18T14:52:56","modified_gmt":"2024-06-18T18:52:56","slug":"help-with-filing-a-complaint","status":"publish","type":"page","link":"https:\/\/www.caapgim.com\/en\/help-with-filing-a-complaint\/","title":{"rendered":"Help with filing a complaint"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#78cade&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#1b4984 0%|#78cade 76%&#8221; custom_padding=&#8221;4%||3%||false|false&#8221; custom_padding_tablet=&#8221;4%||3%||false|false&#8221; custom_padding_phone=&#8221;4%||3%||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; 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custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; text_line_height_tablet=&#8221;1.8em&#8221; text_line_height_phone=&#8221;1.8em&#8221; text_line_height_last_edited=&#8221;off|desktop&#8221; header_2_font_size_tablet=&#8221;25px&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Ask help to file a complaint in health care and social services<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.0&#8243; background_color=&#8221;#F1F5F7&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; 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You need some help ? Fill out the form below. We will contact you to assist and accompany you during the process.\u00a0 If your request is urgent, please contact the office of the service quality and complaints commissioner.\u00a0<\/p>\n<p>To know more about assistance and accompaniment services provided by CAAP-G\u00ceM, click the link <a href=\"https:\/\/www.caapgim.com\/en\/assistance-support\/\">Assistance and Support<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Fields marked with an asterisk (*) are mandatory. <strong>All your details will remain confidential.<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ED6B4B&#8221; background_color=&#8221;#FFFFFF&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;0px|30px|30px|30px|false|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>This is not a complaint form.<\/strong><\/p>\n<p><strong>It will help us to know your situation and we will contact you to assist you in the complaint process.\u00a0<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_contact_form email=&#8221;info@caapgim.com&#8221; success_message=&#8221;Thank you. 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