Our principles

Here are the CAAP-GÎM guidelines to make sure that we respect users in all steps of the process:

Confidentiality

Users complaints are hold with confidentiality according to the rules of Law 1. 

Respect

We pay a particular attention to users, their experience, beliefs, choice, progression and rythm.

Autonomy and skills

The user is in full control of all steps of the his complaint process.

Openness

Every request is welcomed with an openness of mind and empathy. 

Quality of service

We want to answer to the users’ needs in all our actions. 

Accessibility 

All our services are free and accessible in all of our Regional County municipalities (Gaspésie-Îles-de-la-Madeleine) with a flexible schedule.