Assistance / Support

CAAP – Gaspésie-Îles-de-la-Madeleine is here to help you if you are dissatisfied with health care and social services.

You can get help from CAAP for these concerns:

Individual complaints

 

Report situations that concern you.

Medical complaint

You wonder about a medical treatment?

Report

You can report a problem that enfrange the rights of one or some people.

Support and Advise

Access to your file, rectification request, accompaniment during the complaint process, etc.

Information

About your rights and recourses if dissatisfied.

In practice:

  • We will inform you about your rights and the health care and social services complaint examination system.
  • We will advise you and promote conciliation process.
  • We will help you to clarify the subject of your complaint.
  • We will help you to identify the required documents.
  • We will accompany you to meetings held as part of the complaint handling process.
  • We will do a follow up with you.

Our services are free and confidential.

Who can use our services?

We are here to help users of health care and social services and people who live in private seniors’ residences. We serve the entire Gaspésie-Îles-de-la-Madeleine region. Living in another region? Click here.

If you are dissatisfied with services received or not received, we can help:

  • You or a person you represent.
  • As the heir of a deceased user.
  • As a witness of a situation where the rights of a user or a group of users were not respected.

The CAAP will help you:

  • To improve services for everyone.
  • To correct a situation.
  • To uphold your rights and understand your responsibilities.
  • To get answers to your questions.
  • And more

Not sure, contact us anyway!

Do you want to file a complaint in health care and social services?