Information sessions

Take part to a personalized information session according to your needs and led by one of your advisors.
It’s free!

Our information sessions:

Health and Social Services Complaints Examination procedure

 

 

Information about users’ rights in health and social services. 

  • Option to file a complaint when dissatisfied about care and services.
  • Report
  • Request for intervention
  • Available options 
  • Recourses
  • Assistance and support from CAAP 

CAAP on the lease (Private seniors' residence)

 

Information about tenants rights and responsibilities in a private seniors’ residence (PSR)

  • Lease
  • Tribunal administratif du logement (TAL) rules : 
  • notice of increase, deadline, costs, etc.
  • agreement with the owner 
  • joint application 
  • individual recourse to TAL
  •  assistance and support from CAAP according to the option you choose
  • Les droits, les responsabilités et les recours des usagers
  • Les modalités entourant le processus d’une plainte dans le cadre du Régime d’examen des plaintes

Contactez-nous pour planifier votre séance d’informations.

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Please be confident that your personal information will remain confidential.

We can meet you where you are on the territory.

Type of information you are interested in

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