Private residence for seniors
You live in a private seniors’ residence (PSR) and you face some problems with your lease or services from the residence?
As a caregiver, you want to know more about the rights and recourses in a private seniors’ residence?
CAAP advisors are here to inform, assist and accompany you in order to find a solution:
Rent increase
Quality and regularity of services
Cost of services
Lease renewal or termination
And etc.
Contact us to know the recourses and what can be done to find a solution.
It is free.
You can get help from the CAAP if you look for:
Support
Agreement between the parties
Conciliation (Tribunal administratif du logement) (TAL)
Audience (TAL)
Joint Application (TAL)
What is a private seniors’ residence (PSR)?
A private seniors’ residence (PSR) is an apartment building intended to house autonomous or semi-autonomous people aged 65 and over. In addition to renting rooms or appartments, it also offers different services (meals, care, maintenance, etc.). In Québec, a private seniors’ residence (PSR) can only be used by an operator who has obtained a certificate of conformity, which guarantees that the residence meets safety and service quality requirements.
Sign a lease in a private seniors’ residence is mandatory
The lease is more than just a formality. It’s a binding contract between you and the residence. It defines most of your rights and obligations, as well as the services you will receive from the residence. A lease in a private seniors’ residence (PSR) must include the three following documents:
- the lease (conventional document)
- Annex 6 (provide details about services and costs included in the lease)
- Residence rules
To know more about this topic, please read the following documents:
CAAP can help…
Information:
- About your rights and responsibilities as a tenant in a private seniors’ residence (PSR);
- Options available according to your situation;
- Other available resources if needed.
Support and accompaniment:
- Respecting and exercising your rights;
- Meeting with the residence manager in order to find an agreement;
- For a conciliation meeting or audience to Tribunal administratif du logement.
Depending of your needs
Every situation is unique. CAAP advisors are here to help.
Do you face a problem in your residence?
You are not alone, CAAP is here to help you.
Whatever is your dissatisfaction, it is important to talk and try to find a solution. A CAAP advisor can inform and support you in all steps to find a solution that suits you.
Here are some examples:
- Negociated agreement between you and the residence manager;
- Conciliation between you and the residence (Tribunal administratif du logement);
- Audience to Tribunal administratif du logement if no agreement was reached;
- Complaint about the quality of services.
Answers to your questions regarding the renewal of the lease in a private seniors’ residence
Lease termination conditions in a private seniors’ residence
TNegociated agreement or how to find a common ground with the private seniors’ residence.
Your rights in a private seniors’ residence
If you are a tenant in a private seniors’ residence, you have some rights:
- Be treated with respect, dignity and curtesy
- Live in your accomodation
- Being free to use your accomodation and common areas
- Enjoy a well-maintained and repaired accomodation.
- Live in a safe and secure environment.
- Receive care and services included in your lease.
- Receive care and services according to the government certification.
As a tenant, you also have responsibilities.