Become a member
By supporting the mission of CAAP-GÎM, you are helping to create a network of influence.
Litige sur le bail en Résidence privée pour aînés (RPA)
En cours de bail, il peut survenir des désaccords entre un locataire et sa résidence. Le CAAP est là pour aider la personne aînée et ses proches en : - leur donnant une information de qualité sur le BAIL en RPA et sur les recours à leur disposition; - soutenant...
Our principles
Privacy · Respect · Autonomy · Openness · Quality · Accessibility
Requests involving medical records
The information on file may answer questions you have about care and services provided and may help you understand a situation that concerns you.
Independent of the health and social services network
CAAPs are independent of the health and social services network.
The Service Quality and Complaints Commissioner
The office of a service quality and complaints commissioner is like a “complaints desk” at a public institution within the health and social services network.
Example of an individual complaint
To get an idea of the process from start to finish!
Complaint examination process
The system that ensures quality control of services in the network.