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Independant from Health and Social Services Network
CAAP-GÎM is a community organization financed by the Ministry of Health and Social Services. We decide by ourselves our mission, approaches, practices and direction. We are a non-profit organization governed by a Board of Directors elected by our members.
We are independant from the Service Quality and Complaints Commissioner and other health network components. We serve the public.
CAAP’s role in the health and social services network is acknowledged in articles 76.6 et 76.7 of the Act respecting Health Services and Social Services.
Extract from the Act respecting Health Services and Social Services
76.6. The Minister shall […] entrust a community organization in the region with the mandate of assisting and accompanying, upon request, users residing in the region who wish to file a complaint with an establishment in the region […].
76.7. Upon request, the functions of [the organization] are: assisting users in all steps to file a complaint with an establishment, an agency or the Protecteur des usagers, and assisting them throughout the recourse process, including when the complaint is referred to the Council of Physicians, Dentists and Pharmacists. The organization informs users about the complaints process, helps them to clarify the subject of their complaint, drafts the complaint if necessary, assists and accompanies them, upon request, at every stage of the recourse process, facilitates conciliation with any authority concerned and contributes, through the support the organization provides, to the user’s satisfaction and the respect of his rights.
Source : Québec Publication