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Our principles
Confidentiality · Respect · Autonomy · Openness · Quality · Accessibility
Access to a family doctor
You have a family doctor?
Reporting
Le CAAP est également là pour procéder aux signalements de certaines situations où on estime que les droits d’un ou de plusieurs usagers ne sont pas...
Requests involving medical records
The information on file may answer questions you have about care and services provided and may help you understand a situation that concerns you.
Independant from Health and Social Services Network
CAAP-GÎM is a community organization financed by the Ministry of Health and Social Services
The Service Quality and Complaints Commissioner
The office of a service quality and complaints commissioner is like a “complaints desk” at a public institution within the health and social services network.
Example of an individual complaint
To get an idea of the process from start to finish!
Complaint examination process
The system that ensures quality control of services in the network.