Access to a family doctor

Access to a family doctor

20/03/2024 | Articles, Health and Social Services

News

Access to a family doctor

Registering to Quebec Family Doctor Finder (GAMF)

 

 

If you don’t have a family doctor and want to get one, here are the steps to register on a waiting list. It is impossible to accurately predict how long your name will be on a waiting list. The deadline depends of the evaluation of your state of health, doctors availability, and the number of registrations on the waiting list in your regional county municipality (MRC).

 

Internet registration

1. 1. To register on Quebec Family Doctor Finder (GAMF) online,  click here.

2 . You need to keep your personal details updated: address, phone number, etc. 

3. If your health condition has changed, you need to modified it on the website.

Your priority level will be adjusted according to your state of health. 

Register by phone

If you don’t have access to Internet or if you want to update your personal details and state of health by phone, you need to call one of the following phone numbers depending of your area: 

Côte-de-Gaspé
1-877-666-8766, extension 3333

Rocher-Percé
(418) 689-2261, extension 2020

Baie-des-Chaleurs
1-866-568-8136

Haute-Gaspésie
(418) 763-7771, extension 2705

This information is also available on the website of Gaspésie Integrated health and social services centres : Centre Intégré de Santé et de Services Sociaux  de la Gaspésie.

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Requests involving medical records

20/03/2018 | Articles, At the CAAP, Health and Social Services

Request for access to medical records

The information on file may answer questions you have about care and services provided and may help you understand a situation that concerns you.

If you are 14 or older, you have the right to:

  • Confidentiality
  • Access your records in a timely manner
  • Have your records transferred
  • Be assisted by a professional
  • Appeal the decision if you are refused access to your records

The CAAP can help you draft your request to access your records. Since you usually get a copy of your file or part of it, there may be photocopying fees associated with your request. You can ask to be notified of any costs before the documents are copied.

If your request is denied, you have the right to seek remedy from Commission d’accès à l’information.

Request to correct information

If you request to access your medical record and find incomplete, inaccurate, ambiguous, or outdated information, you can request the record be corrected. Such a request must be about facts, for example if the doctor wrote down that they operated on your right hand when it was your left hand, a date is wrong, or you are no long taking certain medication.

In principal, professional opinions in your records cannot be modified. For example, a patient’s symptoms, a clinical hypothesis, an assessment, or medical diagnosis. You can, however, get a second opinion for another professional which would be recorded in the file. You can also add notes to your records about things you find inappropriate.

Requests should be addressed in writing to the person responsible for access to documents (commonly referred to as “archives”) at the facility holding your records. We can help you draft your request. Call us!

 

Independant from Health and Social Services Network

13/03/2018 | Articles, At the CAAP, Health and Social Services

News

Independant from Health and Social Services Network

CAAP-GÎM is a community organization financed by the Ministry of Health and Social Services. We decide by ourselves our mission, approaches, practices and direction. We are a non-profit organization governed by a Board of Directors elected by our members.

We are independant from the Service Quality and Complaints Commissioner and other health network components. We serve the public.

CAAP’s role in the health and social services network is acknowledged in articles 76.6 et 76.7 of the Act respecting Health Services and Social Services. 

Extract from the Act respecting Health Services and Social Services

76.6. The Minister shall […] entrust a community organization in the region with the mandate of assisting and accompanying, upon request, users residing in the region who wish to file a complaint with an establishment in the region […].

76.7. Upon request, the functions of [the organization] are: assisting users in all steps to file a complaint with an establishment, an agency or the Protecteur des usagers, and assisting them throughout the recourse process, including when the complaint is referred to the Council of Physicians, Dentists and Pharmacists. The organization informs users about the complaints process, helps them to clarify the subject of their complaint, drafts the complaint if necessary, assists and accompanies them, upon request, at every stage of the recourse process, facilitates conciliation with any authority concerned and contributes, through the support the organization provides, to the user’s satisfaction and the respect of his rights.

Source : Québec Publication

 

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The Service Quality and Complaints Commissioner

The Service Quality and Complaints Commissioner

1/03/2018 | Articles, Health and Social Services

The office of a service quality and complaints commissioner is like a “complaints desk” at a public institution within the health and social services network.

These “complaint desks” are staffed by teams that examine the complaints they receive to ensure users’ rights are respected. The teams generally include a commissioner and assistant commissioners. There are also medical examiners who deal with complaints against physicians.

They are responsible for:

  • Receiving the complaint
  • Conducting an investigation to determine whether the complaint is founded
  • Issuing conclusions based on the results of the investigation
  • Making recommendations if they feel that measures can be put in place to improve the situation

This applies to all complaints about services at an institution, including affliated facilities.

Commissioners have a duty of impartiality. They report directly to the board of directors of the institution. The complaints commissioner is one of the most accessible and fastest means of recourse in the health and social services system!

Complaint examination process

5/10/2017 | Articles, Health and Social Services

The adoption of the Act respecting health services and social services in 1991 led to implementation of the complaint examination process. With this step, the Government of Quebec confirmed the right of any person dissatisfied with the services they received to file a complaint and to be assisted and accompanied in this process.